The Leading Provider of Accreditation Products for the Global Serviced Accommodation Sector.

+44 (0) 1243 513380

+44 (0) 7785 335021

ISAAP

GLOBAL ACCREDITATION FOR SERVICED ACCOMMODATION

Want to start your accreditation process?

Call +44 (0) 1243 513380 or email smartin@isaap.org

ISAAP – International Serviced Accommodation Accreditation Process

The Challenge

Providers of serviced accommodation need to offer reassurance to clients and guests that they can book and stay with confidence, secure in the knowledge that all necessary elements of safety, hygiene and quality have been verified.

The Solution

ISAAP is the recognized and respected accreditation body for the industry sector and, with an ISAAP Accreditation, that bridge of trust and confidence is established between the accommodation provider and the customer.

The ISAAP accreditation seal provides reassurance of accommodation safety, cleanliness and quality to the consumer.

Qualified Accreditation Consultants

Raising Standards.  Building Trust.

ISAAP Accreditation covers

Countries

Cities

Apartments

WHO IS ISAAP HERE FOR?

ISAAP is here for YOU;

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The Serviced Accommodation Provider

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The Buyers and Bookers of Serviced Accommodation

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The Guest

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The Global Serviced Accommodation Industry

WHY ISAAP ACCREDITATION?

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To assure clients that established standards of accommodation, safety, quality, and comfort have been achieved

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To position the accommodation provider to the maximum advantage in terms of industry sector competition and consumer selection and choice

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To increase opportunities for maximising business commercial advantage

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To visibly differentiate the accommodation provider and its product(s) from non-accredited companies by displaying the ISAAP Accreditation marque

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To drive up the safety and quality standards within the industry sector

WHAT PRODUCTS
DO ISAAP OFFER?

ISAAP offers industry-recognised Accreditation and Certification options to Providers and Agents of serviced accommodation, distinct from other hospitality accreditation schemes.

Accreditation processes range from full quality and safety assessment visits carried out by professional, independent ISAAP Quality Assessment Consultants to remote procedures whereby the essential verification documentation and evidential information is exchanged to validate safety and enhanced hygiene and sanitization standards, in support of assuring COVID -safe accommodation.

Accreditation, Certification, & Training Products

 

Compliance Accreditation

Compliance Accreditation, where awarded, assures clients & consumers that necessary standards of safety, hygiene, sanitization, security & other regulatory requirements are met in line with the ISAAP Promise. Successful providers are awarded a “Compliance Accreditation with Infection Control” marque, which highlights the year of award.

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Quality & Comfort Certification

Quality & Comfort Certification, where awarded, assures clients & consumers that the necessary pre-set level of quality & comfort has been met or exceeded by the participating accommodation provider.

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Building Accreditation

Building Accreditation where awarded, assures clients & consumers that the property has achieved necessary enhanced pre-set quality & comfort scores & necessary elements of Compliance Accreditation, having been physically verified to comply with the ISAAP Promise.

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Approved Agent

Approved Agent Accreditation, where awarded, demonstrates competence against a number of industry-related standards & best practices, a due diligence approach to the management of the quality & safety of their supply partners’ products, along with promotion of trade body membership.

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Mystery Guest

The Mystery Guest Programme can offer various bespoke products that will enable the quality & service level of your company to be anonymously assessed from simple email & booking processes through to overnight stay & assessments.

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Training

ISAAP can provide advice & specific training in relation to any of its products. A dedicated Quality Assessment Consultant will work with you to establish a tailor-made programme and deliver company specific training which can improve your product offering.

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CALL TO DISCUSS YOUR REQUIREMENTS

Contact Stephen Martin, Managing Director of ISAAP to discuss how ISAAP Accreditation can help you to differentiate your serviced accommodation and how your clients can stay with confidence.

+44 (0)1243 513380 or +44 (0) 7785 335021

Trusted by Companies Around the Globe

ASAP has been proactively promoting the importance of accreditation to the Serviced Apartment industry for the last 8 years. Its partner ISAAP has developed a comprehensive, relevant and credible suite of accreditation options which are professionally and consistently delivered globally and provide those accredited organisations with the best possible business differentiation advantage in these very competitively challenging times.

James Foice, CEO Association of Serviced Apartment Providers

CHPA, alongside our peer-association ASAP, continues to support the ISAAP accreditation program for our member companies. We believe this program is relevant, credible and robust; providing our members with a strong review of the product they provide their clients and guests. This program is a critical differentiating factor for member companies to hold as they seek to provide their clients and guests with confidence in their product.

Mary Ann Passi, CEO, Corporate Housing Providers Association

Throughout this year of uncertainty, our partnership with ISAAP has proven invaluable. In June, Frasers Hospitality was the first hospitality brand to be awarded ASAP’s ISAAP Compliance Accreditation across the twelve countries it operates in across EMEA. The Accreditation has, and continues to, assure travel buyers and guests that our properties throughout the EMEA region achieve stringent standards of safety and service. We are proud to display the ISAAP Quality Marque, and grateful for the team’s ongoing support as the situation evolves. As we look to 2021 and beyond, we look forward to continuing our collaboration with ISAAP, working closely with the team to ensure that our properties remain safe working environments for our teams and safe living spaces for our guests.

Rebecca Hollants van Loocke,
COO EMEA, Frasers Hospitality

The ISAAP accreditation is crucial for the Roomzzz portfolio. Compliance Accreditation is recognised across the business travel sector as the differentiator for credible operators to meet program objectives and corporate governance. Furthermore, for independent travellers in this covid affected world, it provides reassurance of comfort and safety alongside brand values. Roomzzz Aparthotels are delighted to work with ISAAP to tell our brand story, to support our travel partners and corporate customers and ensure that individual guests get the best possible hospitality experience

Robert Alley, Chief Operating Officer, Roomzzz Aparthotels

City Apartments’ each and every building is fully accredited and needs to be to provide full transparency and openness to our clients. ISAAP are extremely professional and thorough in their approach. We very much feel that for those clients who seek and appreciate peace of mind in knowing their travellers will be well cared for, then ISAAP Building Accreditation offers exactly that. From health and safety to duty of care and from quality to comfort, everything is comprehensively covered.

Jono Dennis, Director, City Apartments

In the incredibly competitive world of accommodations, having the support and recognized accreditation earned through ISAAP arms us with a competitive edge, providing a sense of security and comfort to potential guests as they evaluate their options – an edge whose relevance has only been further emphasized with the onset of COVID-19. As a Canadian provider, we further benefit from our relationship with ISAAP, not only through the fostering of an international community, but through the market insights they so generously share

Stephanie A. Harding VP Marketing & Brand Strategy, Premiere Suites

Dwellworks Living is ‘all in’ on ISAAP Quality Accreditation, which we have earned and renewed in multiple countries for our own corporate housing inventory; we encourage our supplier partners across the world to do the same. We know our customers value safety, security and duty of care compliance above all, and the ISAAP Quality Accreditation does indeed provide ‘stay with confidence’ assurance and differentiation in our global solutions offering.

Patricia Turek, VP, Global Operations, Dwellworks Living

PREMIER SUITES have been an ISAAP accredited Quality Accredited Provider for the last 6 years and we have found the Accreditation process to be extremely important and informative for our business. Having used other accreditation bodies previously we found that ISAAP was tailored perfectly for the Serviced Apartment product and sector. In 2019 we achieved Building accreditation for all our properties, which is a much more detailed and rigorous audit whereby every building is visited and assessed by an assessor in terms of quality and service and comfort for the guest but all a detailed inspection in terms of Duty of care and Health and Safety. Knowing all our PREMIER SUITES properties have achieved the building accreditation gives me the confidence and assurance that our guests are receiving the highest standards of service , but also knowing that our business operates with high standards of Health & Safety and COVID safe procedures. The assessors are extremely knowledgeable and helpful during the accreditation process and all our teams find the process a positive and informative experience.

Evelyn Haran, Chief Operating Officer (UK) and Brand Standards Manager Europe. PREMIER SUITES

  

To Find Out More About ISAAP Accreditation

Email:  Stephen Martin, MD smartin@isaap.org

Tel:    +44 (0) 1243 513380
Mob: +44 (0)7785 335021

Or complete the contact form and a member of the team will contact you.

ISAAP is the leading provider of accreditation products for the global serviced accommodation sector.

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Company Number 7014055

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